Privacy Policy
How GWS — GuavaXP Web Services collects, uses, and protects your information.
Overview
We respect your privacy. This policy explains what we collect on gws.guavaxp.com, why we collect it, and the choices you have. It covers our website, booking form, contact form, and the on-site AI Assistant (Powered by GuavaXP.com).
This page provides general information and is not legal advice. Depending on your jurisdiction, local laws may give you additional rights.
Who we are
GWS — GuavaXP Web Services (“GWS”, “we”, “us”) is an online-first service by GuavaXP. Support languages: English & Kiswahili.
Primary contact: gws@gws.guavaxp.com · WhatsApp: +255 764 016466
Information we collect
1Information you provide
- Contact & booking details — name, email, phone/WhatsApp, business/brand name, preferred domain and TLD, hosting region, notes, and package selection (CHUI / SIMBA / TEMBO).
- Messages — information you include in free-text fields when contacting us or starting a booking.
- AI Assistant chats — questions you ask the on-site assistant. Please avoid sharing sensitive personal data in chat.
2Information collected automatically
- Technical logs — IP address, browser/user-agent, pages visited, and timestamps for security and performance.
- Cookies — described below; used primarily for basic site functionality and form protection.
3Information from communications
- Email & WhatsApp — if you contact us, we’ll process the content of your message and contact details to respond.
How we use information
- Provide and manage services — process bookings, register domains, set up hosting, and deliver websites.
- Support & communication — respond to questions, provide updates, and send essential notices (e.g., invoices or domain status).
- Improve our site — secure, maintain, and enhance our website and AI Assistant experience.
- Legal & security — detect/prevent fraud and comply with legal obligations.
Legal bases (where applicable)
- Contract — to deliver the services you request (e.g., a website build).
- Legitimate interests — to secure our site and communicate essential updates.
- Consent — for optional features you enable (e.g., AI Assistant at launch). You can withdraw consent at any time.
- Legal obligation — when we must keep certain records.
Data retention
- Contact & booking — kept for as long as needed to provide services and for basic record-keeping (typically up to 24 months), unless you ask us to delete sooner and we’re not required to keep it.
- Technical logs — short-term retention for security and troubleshooting.
- AI Assistant chats — short-term for improving responses and support quality.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, and to object or restrict certain processing.
We’ll verify your identity before fulfilling a request and respond within a reasonable time.
Children’s privacy
Our services aren’t directed to children. If you believe a child provided us information, contact us so we can delete it.
Changes to this policy
We may update this policy to reflect changes to our practices or for legal reasons. We’ll revise the “Effective date” above and, if changes are significant, provide additional notice.
How to contact us
Email: gws@gws.guavaxp.com
WhatsApp: +255 764 016466
Online-first. Support: English & Kiswahili.