Frequently Asked Questions
Quick answers about packages, booking, billing, domains, hosting, AI Assistant, and support.
Packages
QWhat’s included in the CHUI package?
- 1-year domain (.com / .co.tz)
- Annual shared hosting (no cPanel) + Free SSL
- 15 web pages
- 2 business emails
- AI Assistant free for 3 months (Powered by GuavaXP)
QWhat’s included in the SIMBA package?
- 1-year domain
- Annual hosting with cPanel + Free SSL
- Choose data center: USA, UK, EU, Singapore
- 25 web pages & 25 business emails
- AI Assistant free for 6 months
QWhat’s included in the TEMBO package?
- 1-year domain
- Annual hosting with cPanel + Free SSL
- Choose data center: USA, UK, EU, Singapore
- 50 web pages & Unlimited business emails
- AI Assistant free for 12 months
- SEO-optimized structure and setup
QWhich package should I choose?
- CHUI — starter sites, quick launch, few emails.
- SIMBA — growing businesses that need cPanel, more pages & emails.
- TEMBO — larger sites, unlimited email, extended AI, and SEO setup.
Booking & Payments
QHow does the payment work?
Simple milestones: 50% upfront to kick off your project, and 50% on completion before final handover.
QHow do I start a booking?
Use our step-by-step form here: /booking. You’ll pick a package, share contact details, domain preference, hosting region, and AI choice.
QHow long does a project take?
Typical timelines are 10–14 days for CHUI/SIMBA, and 2–4 weeks for TEMBO, depending on content readiness and feedback speed.
QWhat do you need from me?
Your logo, brand colors, page copy (or bullet notes), and any photos. If you don’t have content yet, we can help shape starter copy from your brief.
Domains & Hosting
QDo you register my domain?
Yes — we handle registration for .com and .co.tz. If your preferred name isn’t available, we’ll suggest close alternatives.
QCan I use an existing domain?
Absolutely. We’ll guide you to point DNS or transfer if you prefer to keep everything in one place.
QWhere will my site be hosted?
- CHUI: annual shared hosting (no cPanel), Free SSL.
- SIMBA & TEMBO: annual cPanel hosting, Free SSL, region choice: USA / UK / EU / Singapore.
QHow many business emails do I get?
- CHUI: 2 mailboxes
- SIMBA: 25 mailboxes
- TEMBO: Unlimited mailboxes
AI Assistant
QWhat do I get with the AI Assistant?
An embedded chat that answers FAQs based on your site content and guides visitors. Branded as Powered by GuavaXP.com.
QHow long is AI free on each plan?
- CHUI: 3 months
- SIMBA: 6 months
- TEMBO: 12 months
After the free period, we’ll recommend a maintenance plan — or you can disable it anytime.
Support
QDo I own the website and content?
Yes. Upon final payment, you own your website, its content, and the domain registered for you.
QCan you update my site after launch?
Yes. Minor fixes are covered during the handover window. For ongoing updates, request a quick quote on WhatsApp or email.
QHow do I reach support?
WhatsApp: +255 764 016466 · Email: gws@gws.guavaxp.com